FAQ
Common questions, answered.
How do I receive my MT5 credentials?+
Within 24 hours of payment confirmation, your MT5 login + password + server are delivered to your registered email. Most orders complete in under an hour.
Which broker do you use?+
We use Exness for all challenge and funded accounts. Exness is a top-3 global forex broker with low spreads and reliable execution.
What's the difference between 2-Step and Instant Funding?+
2-Step is a paid evaluation: pass Phase 1 (8% profit) and Phase 2 (5% profit) without breaching, and you're funded with a higher split (up to 85%). Instant Funding skips the evaluation — you start with funded capital immediately at a slightly lower split.
Do you use trailing drawdown?+
No. We use static-equity drawdown, calculated from your starting balance. The same baseline applies for the life of the account (or, on 2-Step, until the phase transition resets it).
When is the daily drawdown reset?+
Every day at 00:00 UTC. Your start-of-day balance is captured at that moment and the 5% daily DD threshold is measured against it for the next 24 hours.
What happens when I breach a rule?+
The account is marked breached and your master MT5 password is revoked. You'll receive an email + see a red banner on your dashboard with the specific rule that fired and the exact evidence (lot sizes, timestamps, threshold percentages). All breaches are final.
Can I run an Expert Advisor (EA)?+
Yes. Commercial signals and self-built EAs are both allowed. The only restriction is on the strategies they implement — see the Rules page for the list of prohibited patterns.
How are payouts processed?+
Bi-weekly via USDT TRC-20. Set your TRON wallet on the dashboard, request a payout, and it's processed within 1–3 business days after admin approval.
Is there a refund policy?+
Challenge fees are non-refundable once the account is delivered. If the account is never delivered (you decline before activation), full refund.
Do you offer scaling?+
Yes — funded accounts that hit 10% profit on a payout cycle can scale up to the next account-size tier on request. Scaling preserves your profit-split tier.
Have another question?
Open a support ticket →